Kickstart your Interactive Voice Response (IVR) projects with our French Spontaneous IVR Dataset, featuring **604 hours** of diverse French speech recordings from **France and Canada**. Covering essential areas like **retail**, **insurance**, **telecommunications**, and **banking**, this dataset is modeled on **real-life customer interactions** with IVR systems. 

![53_French Spontaneous IVR.jpg](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/53_French_Spontaneous_IVR_9ccb13e1b3.jpg)

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## Leverage this dataset to: 

- Enhance the accuracy of your voice recognition algorithms, ensuring they can effectively understand varied French dialects and accents.
- Incorporate real-world, spontaneous dialogue from the dataset to bolster the performance of customer service automation tools, making them more adept at handling user inquiries and requests.
- Refine your NLP models, enabling them to process and interpret user requests more naturally and accurately.
- Develop IVR systems that are not only intuitive but also highly responsive, capable of delivering a superior user experience by understanding and processing user requests with enhanced accuracy.


## This dataset is ideal for
- IVR System Enhancement
- Speech Recognition Accuracy Improvement
- Customer Service AI Automation
- Natural Language Processing (NLP) and Understanding
- Training AI for Better French Language Comprehension



## Technical Specifications

- **Audio Format**: WAV, for uncompromised audio clarity.
- **Sample Rate**: 8kHz, tailored for telephony and IVR systems.
- **Bits Per Sample**: 16 bit, capturing detailed sound waves.
- **Recording Environment**: Includes both noisy and silent settings to mimic real-life scenarios.
- **Communication Band**: Narrowband, focusing on the essential voice frequencies for telephony applications.
- **Device Type**: Mobile, reflecting the common use case in IVR interactions.
- **WER (Word Error Rate)**: 3.68%, indicating high transcription accuracy.


## Metadata Distribution

#### French (Canada)

![IVR_French_CA_Age.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_French_CA_Age_5c18620100.png)
![IVR_French_FR_Age.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_French_FR_Age_42327e2d68.png)
![IVR_French_CA_Accents.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_French_CA_Accents_4e89552fcd.png)

#### French (France)

![IVR_French_FR_Accents.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_French_FR_Accents_15e8bbac4f.png)
![IVR_French_FR_Age.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_French_FR_Age_42327e2d68.png)
![IVR_French_FR_Gender.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_French_FR_Gender_14cbee4b36.png)

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