The Data Science Behind Modern Contact Centers
.16.12.2020
We’re DefinedCrowd and we’re here to make your AI smarter
It was in The Voice of Customer Service, a two-day event exploring the role of conversational AI in contact centers, that our CTO, João Freitas, presented the Data Science Behind Modern Contact Centers. Watch his presentation and, for more information on how AI is transforming call centers, check out our latest whitepaper, here.
