Introducing our English Spontaneous IVR Dataset, featuring **1566 hours** of interactive voice response (IVR) communications recorded in English across **banking**, **telecommunications**, **insurance**, and **retail**. This dataset includes spontaneous queries to an IVR system by individuals from the **US**, **UK**, and **India**, covering a broad spectrum of **real-life situations**. 

![50_English Spontaneous IVR.jpg](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/50_English_Spontaneous_IVR_9e7de0e8fa.jpg)

Amount

Field

Region

Clarity

## Leverage this dataset to: 

- Real-world IVR interactions to boost your AI's grasp of natural language queries, enabling it to comprehend a wide range of customer requests accurately.
- Refine your AI's speech recognition capabilities, ensuring reliable performance even in challenging, noisy conditions.
- Train your AI to offer more intuitive and responsive interactions through IVR systems, making every customer interaction smoother and more efficient.
- Prepare your models to deal with the intricacies of human communication, including understanding various accents, phrasings, and intentions, enhancing the AI’s versatility across different domains.


## This dataset is ideal for
- IVR System Development and Optimization
- Speech Recognition and Natural Language Processing (NLP)
- Customer Service Automation
- Conversational AI Applications


## Technical Specifications
- **Total Hours**: 1566 hours, providing a broad and diverse set of data points.
- **Audio Format**: WAV
- **Sample Rate**: 8kHz, optimized for telephony applications.
- **Bits Per Sample**: 16 bit, ensuring clear audio quality.
- **Recording Environment**: Includes both noisy and silent settings, simulating real-world conditions.
- **Communication Band**: Narrowband, focused on the vocal frequency range for telephony.
- **Device Type**: Mobile, reflecting the common use case for IVR systems.

## Metadata Distribution

### English (UK)
![IVR_English_UK_Gender.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_English_UK_Gender_11ca1e24ff.png)
![IVR_English_UK_Age.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_English_UK_Age_db1c6290f3.png)

### English (US)
![IVR_English_US_Age.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_English_US_Age_445c38e662.png)
![IVR_English_US_Gender.png](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/IVR_English_US_Gender_694b4315af.png)


CAT_illustration2.svg

Discover the precision of specialized AI training with our extensive dataset collections. Tailor your AI systems with data that drives performance and innovation. 
Start with a free sample or explore our diverse dataset portfolio to find exactly what you need for your next breakthrough.


Enhance Your AI with Specialized Datasets 

## Why Choose Our Dataset?

<iframe width="100%" height="400" src="https://www.youtube.com/embed/tpzSae9wNLE?si=evnd0iXqzBx8nD_w" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>

### Ethical Data Collection
At Defined.ai, we are committed to ethical data collection practices, ensuring that our datasets are derived from fully consented, transparent processes. Our global, diverse crowdsourcing strategy not only expands the dataset's scope, but also steadfastly maintains standards of privacy and integrity. [Download our Ethical AI Manifesto](https://connect.defined.ai/ethical-ai-manifesto?utm_source=website&amp;utm_medium=menu&amp;utm_campaign=ethical-ai-manifesto).

### Tailored to Your Needs
We understand the uniqueness of every project. That's why we offer customizable dataset solutions to match your specific requirements, from particular object classes to desired languages and formats. Our goal is to deliver data that not only meets but exceeds your project expectations.

### Partnering for Innovation
Selecting Defined.ai as your data partner opens doors to innovation. Our datasets are foundational elements for developing sophisticated AI models across various applications. With us, you gain more than just data; you leverage our expertise and dedication to advancing AI technology.


### License Information

This dataset is covered by our standard [Data license agreement](https://www.defined.ai/dataset/data-licence-agreement). The license agreement is perpetual and allows for the commercialization of all models built on the data.
